CANCELLATION, LATE AND NO-SHOW POLICY
For all regularly booked sessions (i.e. sessions booked via the website): I totally understand that life happens and sometimes you’ll need to reschedule or cancel your session. Out of respect for myself and other customers, any changes to your session (this includes cancellations and reschedules to a future date) must be made by 10am THREE days prior to your current session. You may easily cancel or reschedule your session via the self-manage page (link found in booking confirmation email). You may also email firstname.lastname@example.org to cancel your session.
Please note that in the case that any customer reschedules or cancels after the timeframe listed above, they will be charged a $50 late cancellation fee IN ADDITION to the full amount of the service.
For custom sessions (i.e. sessions booked outside of the website offering): Out of respect for myself, I ask that you notify me by 10:00am FIVE days before your scheduled session if you need to cancel or reschedule for a full refund. Anything rescheduled after that timeframe will include a $75 penalty. Anything cancelled after that timeframe will forfeit the entire deposit. In order to cancel or reschedule a custom session, you will need to email email@example.com with your request.
Sea You Smile loves providing our customers with quality photos and a fun experience! That being said, out of respect for myself, I cannot financially sustain working with clients who repeatedly cancel or reschedule sessions last minute (thus blocking slots from other potential clients) or don’t show up to their sessions and leave me waiting for them. Therefore, for anyone who late cancels or is a no-show, Sea You Smile will require a $75 prepayment for any future bookings that will be applied towards their next booking.
For prepaid gallery and gift card sales: If you are a no-show, you will forfeit the value of your gallery and it can not be applied towards any future purchase.
Sea You Smile typically works rain or shine, so if you are not willing to be photographed in rain, snow or other various elements, please proactively cancel your session before 10:00am THREE days prior to your scheduled shoot. Failure to cancel will be taken as a willingness to be photographed in these elements (and truthfully – oftentimes yields really amazing shots!)
In the case that the weather is truly dangerous (lightning storms, blizzards, tornadoes and other “acts of God”) – Sea You Smile will reach out to allow you to either reschedule or cancel the session free of charge.
We strongly recommend planning to arrive at least 10-15 minutes early to account for any transportation issues, etc. If you are running late, please text or call me immediately to let me know!
If you are more than 10 minutes late, you will be charged a $25 penalty. I will work for the remainder of your allotted session timeframe; and subject to my schedule, I can extend if there’s availability, but please note that an extension is not guaranteed.
If you are more than 20 minutes late, you will be considered a no-show and will be charged a $50 penalty. Depending on my schedule and availability, you may still have a shoot, but it is not guaranteed. As a no-show, Sea You Smile will require a $75 booking fee for any future bookings where the fee can be applied towards their next booking.
I usually arrive at least 15 minutes prior to your session time, but in the case that I am running late, I will still honor your entire booked session length. If I am late, I will apply a 10% discount to your session. If I am late and you cannot shoot for your entire scheduled session length due to limitations within your schedule, please let me know and we will work to figure out a solution that you’re comfortable with.